![]() ![]() Now, Hertz's failure to honor our confirmed reservation left us out of pocket - the fare on the shuttle, taxi from hotel to Hertz Seaside, and the relocation or drop fee from Seaside to SFO (we had to return to SFO four days later). ![]() A car had been returned faulty (radio not working) and they allowed us to apply our reservation to it, and we were all set. Other passengers in the shuttle had also been turned away by Hertz.Īfter reaching hotel phoned Hertz Seaside (near Monterey) who initially said "no new rentals", but relented when we told them we had a confirmed and dishonored Hertz reservation from SFO. Arrived four hours late after an uncomfortable ride in a packed shuttle van. We had to travel to our pre-booked accommodation in Carmel - the cheapest option was the Monterey Shuttle. We tried other airport car rentals - nothing available. The manager blamed Head Office at Oklahoma City for continuing to take reservations when there were not enough cars, but hey, we had booked four months earlier. Chaos at the Hertz rental counter - "no cars available, try other companies". Reservation made four months earlier.Īrrived on time at SFO after a 12-hour flight from New Zealand. Had a confirmed reservation for a full size car at SFO on.
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